Are you looking to kickstart your banking career or move to a more dynamic and rewarding role? The Bank of Punjab (BOP), one of Pakistan’s fastest-growing financial institutions, is opening its doors to fresh and experienced talent alike with its latest Phone Banking Officer positions in Lahore and Karachi. Let’s dive into what this opportunity offers and why it might be the career move you've been waiting for.
About Bank of Punjab
Founded with the vision to empower Pakistan’s economy through innovative and inclusive banking, BOP has grown from strength to strength. Today, it stands as a trusted name in the banking sector, known for its strong financial foundation, diverse services, and customer-centric approach.
With over 600 branches across the country and robust digital banking initiatives, BOP isn’t just keeping up with the times — it’s leading the charge.
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| Bank of Punjab BOP Jobs 2025 |
Job Opportunity at BOP – Phone Banking Officer
If you’re a people person who thrives in fast-paced environments, this role is tailored for you. BOP is seeking Phone Banking Officers for its Contact Center (Information Technology Group) in Lahore and Karachi.
This position is more than just answering calls — it's about building customer trust, ensuring satisfaction, and being the voice of one of Pakistan’s top banks.
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Location and Departments
The role is situated within the Contact Center under the Information Technology Group, reflecting BOP’s commitment to digital excellence and efficient customer service. Applicants can choose between offices in Lahore and Karachi, making it accessible to candidates in Pakistan’s major urban hubs.
Key Responsibilities
As a Phone Banking Officer, you’ll be expected to:
Handle customer complaints with speed and professionalism
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Possess a deep understanding of banking products and services
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Adhere strictly to information security and confidentiality protocols
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Meet and exceed performance-based KPIs
It’s a customer-facing role that requires communication finesse, problem-solving skills, and a solution-oriented mindset.
Eligibility Criteria
BOP has defined a clear and inclusive set of eligibility standards to make sure only the most dedicated individuals are selected.
Educational Requirements
Applicants must hold a minimum Bachelor’s degree from a HEC-recognized university. Whether you're a business graduate or come from a tech background, as long as you have the passion and skills, you’re welcome to apply.
Age Limit
Applicants must not be older than 40 years at the time of application. It’s an excellent opportunity for both young professionals and mid-level candidates looking for growth.
Experience Requirements
OG-II level applicants must have at least 2 years of relevant experience in banking or customer service.
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OG-III/OG-IV levels are open to fresh graduates and postgraduates, offering a perfect entry point into the banking industry.
Why Join BOP?
BOP is more than just a bank — it’s a community. The organization believes in nurturing talent, fostering diversity, and encouraging innovation.
BOP Work Culture
At BOP, teamwork isn’t just a buzzword — it’s the backbone of how the bank operates. Whether it’s leadership guiding the way or new hires bringing fresh ideas, everyone’s voice matters.
Equal Employment Opportunity
Inclusivity is at the heart of BOP's hiring policy. The bank strongly encourages females, minorities, persons with disabilities, and transgender individuals to apply. This is a workplace where your identity is respected and your talents are what truly matter.
Compensation and Benefits
Working at BOP doesn’t just bring a paycheck — it brings peace of mind. Here's what you get:
Permanent employment with chances for grade promotion
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Market-competitive salary aligned with industry standards
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Provident fund and gratuity fund to secure your future
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Annual bonuses and festival perks
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Health insurance and medical facilities for you and your family
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Staff loans at subsidized rates for housing, vehicles, and more
This benefit package makes BOP one of the most attractive employers in the financial sector.
Application Process
Ready to apply? It’s simple.
Visit the official BOP career portal: https://www.bop.com.pk/Available-jobs
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Fill out your online application form
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Make sure to submit your application before August 13, 2025
Pro Tips:
Tailor your resume to highlight customer service skills
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Keep your qualifications and documents ready for upload
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Don’t wait till the last day — apply early!
Final Thoughts
If you’re looking to build a long-term, meaningful career in a place where you’ll be valued, challenged, and rewarded, the Bank of Punjab’s Phone Banking Officer position is your calling.
Whether you’re a fresh graduate eager to make your mark, or a seasoned professional ready for your next big move, this opportunity has something for everyone. So why wait?
Head to the BOP careers portal and take your first step toward a brighter future.
FAQs
1. Is prior banking experience mandatory?
No! While 2 years of experience is required for OG-II roles, fresh graduates can apply for OG-III/IV.
2. Can females apply for the position?
Absolutely. BOP strongly encourages female applicants, along with minorities and differently-abled individuals.
3. What’s the interview process like?
Typically, shortlisted candidates go through an initial screening, followed by an interview focused on communication skills, product knowledge, and problem-solving abilities.
4. Is relocation supported by BOP?
No formal relocation assistance is mentioned, but since the positions are in Lahore and Karachi, candidates in or near these cities are preferred.
5. Can fresh graduates from any field apply?
Yes! As long as you have a Bachelor’s degree from an HEC-recognized institution, you’re eligible to apply.